FAQ – Berber’s Treat

How long before I can expect to receive my order?
The estimated delivery times are between 1-3 working days, but please allow up to 4 days before contacting us. If an order is only part ready for shipment, we will send the available items out immediately and any remaining items will arrive in a second shipment.

Is there a money back guarantee?
Yes we have a 30 day money back guarantee if you are not 100% satisfied. If you are unhappy with any product purchase, you may return it within 30 days for a full refund. This applies to all our goods except non-stock or and to special order items (items built to order or not carried in stock). This is in addition to your statutory rights. There may be a restocking fee depending on the product. Goods must be returned in resalable condition, complete with all contents and packaging.

I might not be around when you deliver. Can you call to advise me on when it’s coming?
If your order is sent through a courier or the PO this won’t be possible, although we will try to advise you of the day.

I’ve received my order but it’s wrong. What should I do?
Please check that you made the order correctly. If you have double checked and it’s definitely wrong Contact Us and we’ll work to rectify the problem immediately.

Is it safe to enter my payment details into your site?
Yes. All personal information and all card payments are processed over a secure encrypted link using Secure Socket Layer (SSL) technology. We use 3rd party secure payment services who comply with all safety and data protection regulations.

What cards are accepted?
We can accept Mastercard, Visa, Maestro, Switch, Solo, Delta, and Visa Electron cards. We also accept Paypal payments.
I don’t have any cards or a Paypal account. How can I pay?
Please contact us and we may be able to arrange something.

Can you accept cash on delivery?
Sorry but we are not able to accept cash on delivery.
How can I get more information about the products?
We will be adding extra information to the individual product pages shortly. In the mean time, send us a message and we’ll provide you more information.